See veebileht kasutab küpsiseid kasutaja sessiooni andmete hoidmiseks. Veebilehe kasutamisega nõustute ETISe kasutustingimustega. Loe rohkem
Olen nõus
Linda is a Senior Associate Professor of Marketing at Montpellier Business School and an adjunct professor of Marketing at Tallinn University of Technology. Her research focuses on customer/consumer engagement with digital technologies, including social media, online communities, artificial intelligence (e.g. service robots), innovation and value creation.

Before her academic career, Linda used to work as Management Consultant at Hewlett-Packard/Cap Gemini. Her consulting assignments have included projects for Coca-Cola, Roche Diagnostics, Westpac Bank, Foodstuffs Supermarkets, the NZ Department of Labor, the Commerce Commission and the Australian Defence Force, among others.

https://scholar.google.com/citations?user=vm-F5fMAAAAJ&hl=en

Teenistuskäik

Töökohad ja ametid
01.01.2019–...   
Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut, kaasatud professor turunduse valdkonnas (0,25)
2018–...   
European Journal of Marketing, Kaasautor (0,10)
2017–...   
Montpellier Business School, Kaasprofessor turunduse valdkonnas (0,80)
2015–...   
University of Auckland, Vanemlektor (1,00)
2016–2019   
NHH Norwegian School of Economics, Kaasatud professor (1,00)
2012–2017   
University of Auckland, Teadur / Vanemlektor (1,00)
2012–2014   
University of Waikato, Vanemlektor (1,00)
 
 
Haridustee
2009–2012   
University of Auckland, Doktorikraad turunduse valdkonnas
2005–2005   
University of Auckland, Magistrikraad turunduse valdkonnas
2002–2002   
University of Auckland, Bakalaureusekraad turunduse valdkonnas
 
 
Teadusorganisatsiooniline ja -administratiivne tegevus
2021−...   
Associate Editor for Journal of Service Research
2021−...   
Editorial Board Member, Journal of Retailing & Consumer Services
2020−...   
Editorial Review Board Member, Psychology & Marketing
2018−...   
Liige, American Marketing Association
2016−...   
Editorial Board Member, Journal of Services Marketing
2015−...   
Associate, Chartered Institute of Marketing UK
2012−...   
Liige, European Marketing Academy
2007−...   
Liige, Australia-New Zeland Marketing Academy
 
 
Lisainfo
Invited Team Leader, JOSM Special Issue (with Senior Editors Prof. Annouk Lievens, Patrick Depelsmacker, and Peter Neijens), April 2021.
Ph.D Examiner, “Firm-level resource integration effectiveness (FL-RIE): Conceptualisation and validation of the construct” (Shan Anjana Jayasinghe), Swinburne University (May 2021).
Editorial Board Member, Journal of Retailing & Consumer Services (from July 2021).
Visiting Scholar, Claremont Graduate University, Claremont, CA (Sep 2021-Sep 2022).
o Editorial Board Member, Organizations and Markets in Emerging Economies (from Nov 2021).
o Member, Scientific Committee, International Conference on Sustainable Business Practices in a VUCA World (ICSBP2022), Rabat Business School, 23-24 June 2022.
o Master’s Thesis Examiner, Aza, S.L. (2021). A Comparison between Sports Marketing and Sports Psychology Approaches to Achieve Gym Member Loyalty in Qatar, Qatar University (March 2021).
o Invited Team Leader, JOSM Special Issue (with Senior Editors Prof. Annouk Lievens, Patrick Depelsmacker, and Peter Neijens), April 2021.
o Ph.D Examiner, “Firm-level resource integration effectiveness (FL-RIE): Conceptualisation and validation of the construct” (Shan Anjana Jayasinghe), Swinburne University.
o Invited Track Co-Chair (Customer Experience & Engagement), SERVSIG, Brisbane, Jul 2020.
o Expert Panel Invitation, Research Foundation Flanders (FWO), (Business) Economics & Management, March 2019.
o Invited Reviewer, Grant application, Israel Science Foundation.
o Invited Keynote Speaker, Artificial Intelligence and Robotics in Service Interactions: Trends, Benefits and Challenges, AIRSI2019, University of Zaragoza, Spain.
o Invited (Teaching) Professor, Universidad Panamericana, Mexico (July 2019).
o Invited Speaker/Panel Member, Special Session on Robotic Shopping Assistants and Other Emerging Technologies for Automation in Frontline Service Encounters, 2019 Academy of Marketing Science Conference, Vancouver.
o Invited Reviewer, Marketing Science Institute’s 2019 Alden G Clayton Competition, Oct 2018.
o Participant: CSI Board Meeting, NHH Norwegian School of Economics, Cambridge, Aug 2018.
o Ph.D Viva Voce Examiner, Ph.D in Business Management, British University in Dubai.
o Invited Seminar, ETH Zurich, September 18, 2018.
o Session Chair, 9th IRSSM Symposium in Service Management, Ljubljana, Jul 23-27, 2018.
o Invited Participant, VU Symposium on Consumer Research, Free University of Amsterdam, June 18-19, 2018.
o PhD Examiner, RMIT University (Apr 2018).
o Participant: CSI Board Meeting, NHH Norwegian School of Economics, Krakow, Aug 2017.
o Examiner, Research Proposal for Research Foundation - Flanders (FWO), Belgium, June 2017.
o Winner: EJM Special Issue Proposal Competition, Apr 2017.
o Invited Track Chair: Digital Marketing, EMAC 2018, Glasgow, Scotland.
o Invited seminar, What’s Hot in Customer Engagement Research, NHH (Norway), Mar 2017.
o Ph.D Thesis Examiner, Queensland University of Technology, Nov 2016.
o Ph.D Thesis Pre-Examiner, Aalto University, Finland (Oct 2016).
o Judge, Industry Presentations, 2016 Frontiers in Service conference.

Kvalifikatsioon

 
 
Teaduspreemiad ja tunnustused
2021, Linda Desiree Hollebeek, o Preliminarily listed on Clarivate’s 2021 Listing of Highly Cited Researchers (to be announced in Oct/Nov 2021).
2021, Linda Desiree Hollebeek, o Clarivate Highly Cited Researcher - In 2021: “Each year, Clarivate™ identifies the world’s most influential researchers ─ the select few who have been most frequently cited by their peers over the last decade. In 2021, fewer than 6,700, or about 0.1%, of the world's researchers, in 21 research fields and across multiple fields, have earned this exclusive distinction.
2021, Linda Desiree Hollebeek, Included in Stanford University’s Top 2% of Scientists. 2021 results are: o #8 Most Cited author in Marketing (up to Aug 2021) o #1641 Most Cited author across all disciplines (up to Aug 2021) o #36979 Most Cited author (career-long data) (up to Aug 2021)
2020, Linda Desiree Hollebeek, o Listed on Stanford University’s Top 2% of Researchers (2020, by citations).
2020, Linda Desiree Hollebeek, o Winner - Clarivate 2020 Highly Cited Researcher Award.
2020, Linda Desiree Hollebeek, o Winner - 2020 SERVSIG Emerging Service Scholar Award (USD1,000). Judging Committee: Prof. Jan Schumann, Nancy Sirianni, Jorge Teixeira, Nichola Robertson, and Taeshik Gong. See video: https://www.youtube.com/watch?v=R2bb2fGmqrI&list=PLvQVm1dhWdz3S3BZh-Or05w2R0WFo_G71&index=4.
2020, Linda Desiree Hollebeek, o Finalist - 2020 JSM Steve Baron Award (Journal of Services Marketing).
2020, Linda Desiree Hollebeek, o Winner - 2020 Best Paper Award: Service Industries Journal (Rather, Hollebeek & Islam, 2019).
2020, Linda Desiree Hollebeek, o SciVal (Sep 2020): #1 Researcher on Customer/Consumer Engagement.
2020, Linda Desiree Hollebeek, o Four-time entrant on Shugan’s Best Most Cited Marketing Articles: Relisted (2019 JAMS paper) in 2020.
2019, Linda Desiree Hollebeek, o Winner - 2019 Journal of Business Research Best Paper Award: Most cited JBR article in 5 years after publication.
2019, Linda Desiree Hollebeek, o Finalist, 2019 JAMS Best Paper Award: http://ama-academics.communityzero.com/elmar?go=6158210
2019, Linda Desiree Hollebeek, o Reviewer, Marketing Science Institute (MSI)’s Alden G. Clayton Competition 2019 (Sherry Pincus)
2017, Linda Desiree Hollebeek, o Winner - Journal of Services Marketing 2018 Outstanding Paper Award, for Hollebeek, Juric and Tang (2017). o Winner - 2017 European Journal of Marketing Special Issue Competition.
2016, Linda Desiree Hollebeek, o Winner - 2016 Emerald Citation of Excellence Award, for 2013 Journal of Business Research paper.
2015, Linda Desiree Hollebeek, o Winner - 2015 Outstanding Paper Award, Managing Service Quality, for Breidbach et al. (2014) paper.
2014, Linda Desiree Hollebeek, o Winner, Emerging Researcher Award (Unanimous), Australia-New Zealand Marketing Academy (ANZMAC), Griffith University
2013, Linda Desiree Hollebeek, o Best Reviewer Award, ‘Enhancing Customer Experience’ Track, ANZMAC 2013, University of Auckland. o National Co-ordinator (NZ), European Marketing Academy (EMAC).
2012, Linda Desiree Hollebeek, o Winner - 2012 Dean’s Award for Outstanding Emerging Scholar, University of Waikato. o Sole Nominee (Faculty of Business & Economics), University of Auckland Vice-Chancellor’s Award for Best Doctoral Thesis (2012)
2011, Linda Desiree Hollebeek, o Winner - Otago Forum 3 - Honorary Seat & Bursary (2011) o Winner - EMAC 2011 Finalist & Bursary: Best Paper Award based on Doctoral Dissertation
2010, Linda Desiree Hollebeek, o Winner - 2010 Emerald Literati Network Awards for Excellence: Highly Commended Award
 
 
Teadustöö põhisuunad
ETIS VALDKOND: 2. Ühiskonnateadused ja kultuur; 2.12. Majandusteadus; CERCS VALDKOND: S191 Turu-uuringud; TÄPSUSTUS: Customer / Consumer Engagement
 
 
Lisainfo
Keeleoskused: väga hea inglise, hispaania, prantsuse, saksa ja hollandi keele oskus kõnes ja kirjas. Algtase itaalia keeles.

Publikatsioonid

Klass
Aasta
Publikatsioon
 
1.1.
2022
1.1.
2022
1.1.
2022
1.1.
2022
1.1.
2022
1.1.
2022
1.1.
2022
1.1.
2022
1.1.
2022
3.1.
2022
3.2.
2022
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
3.1.
2021
3.1.
2021
3.1.
2021
3.2.
2021
3.2.
2021
1.1.
2020
1.1.
2020
1.1.
2020
1.1.
2020
1.1.
2020
1.1.
2020
1.1.
2020
1.1.
2020
1.1.
2020
3.1.
2020
1.1.
2019
1.1.
2019
1.1.
2019
1.1.
2019
1.1.
2019
1.1.
2019
1.1.
2019
1.2.
2019
1.1.
2018
1.1.
2018
1.1.
2018
1.1.
2018
1.1.
2018
1.1.
2018
1.1.
2018
1.1.
2017
1.1.
2017
1.1.
2017
1.1.
2017
1.1.
2017
2.3.
2012
4.08.2022
Linda is a Senior Associate Professor of Marketing at Montpellier Business School and an adjunct professor of Marketing at Tallinn University of Technology. Her research focuses on customer/consumer engagement with digital technologies, including social media, online communities, artificial intelligence (e.g. service robots), innovation and value creation.

Before her academic career, Linda used to work as Management Consultant at Hewlett-Packard/Cap Gemini. Her consulting assignments have included projects for Coca-Cola, Roche Diagnostics, Westpac Bank, Foodstuffs Supermarkets, the NZ Department of Labor, the Commerce Commission and the Australian Defence Force, among others.

https://scholar.google.com/citations?user=vm-F5fMAAAAJ&hl=en

Career

Institutions and positions
01.01.2019–...   
Tallinn University of Technology , School of Business and Governance, Department of Business Administration, Adjunct Professor of Marketing (0,25)
2018–...   
European Journal of Marketing, Associate Editor (0,10)
2017–...   
Montpellier Business School, Senior Associate Professor of Marketing (0,80)
2015–...   
University of Auckland, Senior Lecturer, MBA Program (1,00)
2016–2019   
NHH Norwegian School of Economics, Associate Professor (Adjunct) (1,00)
2012–2017   
University of Auckland, Research Fellow / Senior Lecturer (1,00)
2012–2014   
University of Waikato, Senior Lecturer (1,00)
 
 
Education
2009–2012   
University of Auckland, Ph.D in Marketing
2005–2005   
University of Auckland, Master of Commerce (Hons.) - Marketing
2002–2002   
Bachelor of Commerce - Marketing
 
 
R&D related managerial and administrative work
2021−...   
Associate Editor for Journal of Service Research
2021−...   
Editorial Board Member, Journal of Retailing & Consumer Services
2020−...   
Editorial Review Board Member, Psychology & Marketing
2018−...   
Member, American Marketing Association
2016−...   
Editorial Board Member, Journal of Services Marketing
2015−...   
Associate, Chartered Institute of Marketing UK
2012−...   
Member, European Marketing Academy
2007−...   
Member, Australia-New Zeland Marketing Academy
 
 
Additional information
Invited Team Leader, JOSM Special Issue (with Senior Editors Prof. Annouk Lievens, Patrick Depelsmacker, and Peter Neijens), April 2021.
Ph.D Examiner, “Firm-level resource integration effectiveness (FL-RIE): Conceptualisation and validation of the construct” (Shan Anjana Jayasinghe), Swinburne University (May 2021).
Editorial Board Member, Journal of Retailing & Consumer Services (from July 2021).
Visiting Scholar, Claremont Graduate University, Claremont, CA (Sep 2021-Sep 2022).
o Editorial Board Member, Organizations and Markets in Emerging Economies (from Nov 2021).
o Member, Scientific Committee, International Conference on Sustainable Business Practices in a VUCA World (ICSBP2022), Rabat Business School, 23-24 June 2022.
o Master’s Thesis Examiner, Aza, S.L. (2021). A Comparison between Sports Marketing and Sports Psychology Approaches to Achieve Gym Member Loyalty in Qatar, Qatar University (March 2021).
o Invited Team Leader, JOSM Special Issue (with Senior Editors Prof. Annouk Lievens, Patrick Depelsmacker, and Peter Neijens), April 2021.
o Ph.D Examiner, “Firm-level resource integration effectiveness (FL-RIE): Conceptualisation and validation of the construct” (Shan Anjana Jayasinghe), Swinburne University.
o Invited Track Co-Chair (Customer Experience & Engagement), SERVSIG, Brisbane, Jul 2020.
o Expert Panel Invitation, Research Foundation Flanders (FWO), (Business) Economics & Management, March 2019.
o Invited Reviewer, Grant application, Israel Science Foundation.
o Invited Keynote Speaker, Artificial Intelligence and Robotics in Service Interactions: Trends, Benefits and Challenges, AIRSI2019, University of Zaragoza, Spain.
o Invited (Teaching) Professor, Universidad Panamericana, Mexico (July 2019).
o Invited Speaker/Panel Member, Special Session on Robotic Shopping Assistants and Other Emerging Technologies for Automation in Frontline Service Encounters, 2019 Academy of Marketing Science Conference, Vancouver.
o Invited Reviewer, Marketing Science Institute’s 2019 Alden G Clayton Competition, Oct 2018.
o Participant: CSI Board Meeting, NHH Norwegian School of Economics, Cambridge, Aug 2018.
o Ph.D Viva Voce Examiner, Ph.D in Business Management, British University in Dubai.
o Invited Seminar, ETH Zurich, September 18, 2018.
o Session Chair, 9th IRSSM Symposium in Service Management, Ljubljana, Jul 23-27, 2018.
o Invited Participant, VU Symposium on Consumer Research, Free University of Amsterdam, June 18-19, 2018.
o PhD Examiner, RMIT University (Apr 2018).
o Participant: CSI Board Meeting, NHH Norwegian School of Economics, Krakow, Aug 2017.
o Examiner, Research Proposal for Research Foundation - Flanders (FWO), Belgium, June 2017.
o Winner: EJM Special Issue Proposal Competition, Apr 2017.
o Invited Track Chair: Digital Marketing, EMAC 2018, Glasgow, Scotland.
o Invited seminar, What’s Hot in Customer Engagement Research, NHH (Norway), Mar 2017.
o Ph.D Thesis Examiner, Queensland University of Technology, Nov 2016.
o Ph.D Thesis Pre-Examiner, Aalto University, Finland (Oct 2016).
o Judge, Industry Presentations, 2016 Frontiers in Service conference.

Qualifications

 
 
Honours & awards
2021, Linda Desiree Hollebeek, o Preliminarily listed on Clarivate’s 2021 Listing of Highly Cited Researchers (to be announced in Oct/Nov 2021).
2021, Linda Desiree Hollebeek, o Clarivate Highly Cited Researcher - In 2021: “Each year, Clarivate™ identifies the world’s most influential researchers ─ the select few who have been most frequently cited by their peers over the last decade. In 2021, fewer than 6,700, or about 0.1%, of the world's researchers, in 21 research fields and across multiple fields, have earned this exclusive distinction.
2021, Linda Desiree Hollebeek, Included in Stanford University’s Top 2% of Scientists. 2021 results are: o #8 Most Cited author in Marketing (up to Aug 2021) o #1641 Most Cited author across all disciplines (up to Aug 2021) o #36979 Most Cited author (career-long data) (up to Aug 2021)
2020, Linda Desiree Hollebeek, o Listed on Stanford University’s Top 2% of Researchers (2020, by citations).
2020, Linda Desiree Hollebeek, o Winner - Clarivate 2020 Highly Cited Researcher Award.
2020, Linda Desiree Hollebeek, o Winner - 2020 SERVSIG Emerging Service Scholar Award (USD1,000). Judging Committee: Prof. Jan Schumann, Nancy Sirianni, Jorge Teixeira, Nichola Robertson, and Taeshik Gong. See video: https://www.youtube.com/watch?v=R2bb2fGmqrI&list=PLvQVm1dhWdz3S3BZh-Or05w2R0WFo_G71&index=4.
2020, Linda Desiree Hollebeek, o Finalist - 2020 JSM Steve Baron Award (Journal of Services Marketing).
2020, Linda Desiree Hollebeek, o Winner - 2020 Best Paper Award: Service Industries Journal (Rather, Hollebeek & Islam, 2019).
2020, Linda Desiree Hollebeek, o SciVal (Sep 2020): #1 Researcher on Customer/Consumer Engagement.
2020, Linda Desiree Hollebeek, o Four-time entrant on Shugan’s Best Most Cited Marketing Articles: Relisted (2019 JAMS paper) in 2020.
2019, Linda Desiree Hollebeek, o Winner - 2019 Journal of Business Research Best Paper Award: Most cited JBR article in 5 years after publication.
2019, Linda Desiree Hollebeek, o Finalist, 2019 JAMS Best Paper Award: http://ama-academics.communityzero.com/elmar?go=6158210
2019, Linda Desiree Hollebeek, o Reviewer, Marketing Science Institute (MSI)’s Alden G. Clayton Competition 2019 (Sherry Pincus)
2017, Linda Desiree Hollebeek, o Winner - Journal of Services Marketing 2018 Outstanding Paper Award, for Hollebeek, Juric and Tang (2017). o Winner - 2017 European Journal of Marketing Special Issue Competition.
2016, Linda Desiree Hollebeek, o Winner - 2016 Emerald Citation of Excellence Award, for 2013 Journal of Business Research paper.
2015, Linda Desiree Hollebeek, o Winner - 2015 Outstanding Paper Award, Managing Service Quality, for Breidbach et al. (2014) paper.
2014, Linda Desiree Hollebeek, o Winner, Emerging Researcher Award (Unanimous), Australia-New Zealand Marketing Academy (ANZMAC), Griffith University
2013, Linda Desiree Hollebeek, o Best Reviewer Award, ‘Enhancing Customer Experience’ Track, ANZMAC 2013, University of Auckland. o National Co-ordinator (NZ), European Marketing Academy (EMAC).
2012, Linda Desiree Hollebeek, o Winner - 2012 Dean’s Award for Outstanding Emerging Scholar, University of Waikato. o Sole Nominee (Faculty of Business & Economics), University of Auckland Vice-Chancellor’s Award for Best Doctoral Thesis (2012)
2011, Linda Desiree Hollebeek, o Winner - Otago Forum 3 - Honorary Seat & Bursary (2011) o Winner - EMAC 2011 Finalist & Bursary: Best Paper Award based on Doctoral Dissertation
2010, Linda Desiree Hollebeek, o Winner - 2010 Emerald Literati Network Awards for Excellence: Highly Commended Award
 
 
Fields of research
ETIS RESEARCH FIELD: 2. Culture and Society; 2.12. Economics; CERCS RESEARCH FIELD: S191 Market study ; SPECIFICATION: Customer / Consumer Engagement
 
 
Additional information
Language skills: verbal and written competency in Spanish, French, German, Dutch and basic Italian.

Dissertations under supervision

Publications

Category
Year
Publication
 
1.1.
2022
1.1.
2022
1.1.
2022
1.1.
2022
1.1.
2022
1.1.
2022
1.1.
2022
1.1.
2022
1.1.
2022
3.1.
2022
3.2.
2022
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
1.1.
2021
3.1.
2021
3.1.
2021
3.1.
2021
3.2.
2021
3.2.
2021
1.1.
2020
1.1.
2020
1.1.
2020
1.1.
2020
1.1.
2020
1.1.
2020
1.1.
2020
1.1.
2020
1.1.
2020
3.1.
2020
1.1.
2019
1.1.
2019
1.1.
2019
1.1.
2019
1.1.
2019
1.1.
2019
1.1.
2019
1.2.
2019
1.1.
2018
1.1.
2018
1.1.
2018
1.1.
2018
1.1.
2018
1.1.
2018
1.1.
2018
1.1.
2017
1.1.
2017
1.1.
2017
1.1.
2017
1.1.
2017
2.3.
2012
4.08.2022

Otsi publikatsiooni

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PublikatsioonAutoridAastaVäljaande pealkiriKlassifikaatorFailAsutused
Beyond the Big Five: The Effect of Machiavellian, Narcissistic, and Psychopathic Personality Traits on Stakeholder EngagementHollebeek, L.; Sprott, D.; Urbonavicius, S.; Sigurdsson, V.; Clark, M.; Riisalu, R.; Smith, D.2022Psychology and Marketing1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Fifteen Years of Customer Engagement Research: A Bibliometric- and Network AnalysisHollebeek, L.; Sharma, T.; Pandey, R.; Sanjal, P.; Clark, M.2022Journal of Product & Brand Management1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
First-time versus repeat tourism customer engagement, experience, and value co-creation: An empirical investigationRather, R. A.; Hollebeek, L. D.; Rasoolimanesh, S. M.2022Journal of Travel Research1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Hedonic consumption experience in videogaming: A multidimensional perspectiveHollebeek, L.D.; Abbasi, A.Z.; Schultz, C.D.; Ting, D.H.; Sigurdsson, V.2022Journal of Retailing and Consumer Services1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Moving the stakeholder journey forwardHollebeek, L. D.; Kumar, V.; Srivastava, R. K.; Clark, M. K.2022Journal of the Academy of Marketing Science1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Shaping customer brand loyalty during the pandemic: The role of brand credibility, value congruence, experience, identification, and engagementRather, R. A.; Hollebeek, L. D.; Vo-Thanh, T.; Ramkissoon, H.; Leppiman, A.; Smith, D.2022Journal of Consumer Behaviour1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Stakeholder Engagement and Business Model Innovation ValueHollebeek, L., Urbonavicius, S., Sigurdsson, V., Clark, M., Parts, O., Rather, R2022Service Industries Journal1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
The invisible leash: when human brands hijack corporate brands' consumer relationshipsGiertz, J. N.; Hollebeek, L. D.; Weiger, W. H.; Hammerschmidt, M.2022Journal of Service Management1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
The role of recommender systems in fostering consumers' long-term platform engagementMaslowska, E.; Malthouse, E. C.; Hollebeek, L. D.2022Journal of Service Management1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
The Effect of Consumer Values on Engagement and Behavioral Intent: Moderating Role of AgeKautish, P.; Hollebeek, L.; Khare, A.; Rather, R.2022Managing Disruptions in Business: Causes, Conflicts, and Control3.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Player- and Spectator-Engagement and Co-Creation in E-Sports Gaming Events During and Post-COVID-19Berndt, A.; Hollebeek, L. D. ; Kaljund, K.; Rather, R. A.2022Brand Co-Creation Tourism Research3.2.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Cocreated brand value: theoretical model and propositionsHollebeek, L. D.; Clark, M. K.; Hammedi, W.; Arvola, R.2021Journal of Brand Management1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Consumers’ Health Locus-of-Control and Social Distancing in Pandemic-Based E-tailing ServicesItani, O.; Hollebeek, L. 2021Journal of Services Marketing1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Consumers’ technology-facilitated brand engagement and wellbeing: Positivist TAM/PERMA- vs. Consumer Culture Theory perspectivesHollebeek, L.; Belk, R. W. 2021International Journal of Research in Marketing1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Customer brand engagement during service lockdownHollebeek, L. D.; Smith, D. L. G.; Kasabov, E.; Hammedi, W.; Warlow, A.; Clark, M. K.2021Journal of Services Marketing1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Customers’ Service-Related Engagement, Experience, and Behavioral Intent: Moderating Role of AgeRather, R.; Hollebeek, L2021Journal of Retailing and Consumer Services1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Ethnicity's effect on social media-based comment intention: Comparing minority and majority consumersBozkurt, S.; Gligor, D.; Hollebeek, L.2021Psychology and Marketing1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Exploring Customer Engagement in the Product vs. Service ContextBehnam, M.; Hollebeek, L.; Clark, M.; Farabi, R.2021Journal of Retailing and Consumer Services1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
How On!How Gamified Loyalty Programs Boost Customer Engagement ValueHollebeek, L.; Das,K.; Shukla, I.2021International Journal of Information Management1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Light at the End of the Tunnel: Visitors’ Virtual Reality versus In-Person Attraction Site Tour-Related Behavioral Intentions During and Post-COVID-19Hollebeek, L.; Itani, O.2021Tourism Management1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Rise of the Machines? Customer Engagement in Automated Service InteractionsHollebeek, L. D.; Sprott, D. E.; Brady, M. K.2021Journal of Service Research1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Social influence and stakeholder engagement behavior conformity, compliance, and reactanceHollebeek, Linda D.; Sprott, David E.; Sigurdsson, Valdimar; Clark, Moira K.2021Psychology and Marketing1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
The role of customer experience in the perceived value-word-of-mouth relationshipKuppelwieser, V. G.; Klaus, P.; Manthiou, A.; Hollebeek, L. D.2021Journal of Services Marketing1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Videogames-as-a-service: converting freemium- to paying-users through pop-up advertisement valueHussain, A.; Abbasi, A.; Hollebeek, L. D.; Schultz, C. D.; Ting, D. H.; Wilson, B.2021Journal of Services Marketing1.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut
Co-creation of Intangible Brand Assets: An Integrative S-D Logic/Organic View of the Brand-Based Conceptual FrameworkSaha, V.; Venkatesh, M.; Goyal, P; Hollebeek, L.2021Research Handbook on Brand Co-creation: Theory, Practice, and Ethical Implications3.1.Tallinna Tehnikaülikool, Majandusteaduskond, Ärikorralduse instituut