Designing effective chatbot solutions for the public sector: a case study from Ukraine

Petriv, Yulia; Erlenheim, Regina; Tsap, Valentyna; Pappel, Ingrid; Draheim, Dirk (2020). Designing effective chatbot solutions for the public sector: a case study from Ukraine. Electronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St. Petersburg, Russia, November 13-14, 2019, Proceedings. Ed. Chugunov, Andrei; Khodachek, Igor; Misnikov, Yuri; Trutnev, Dmitrii. Cham: Springer, 320−335. (Communications in Computer and Information Science; 1135).10.1007/978-3-030-39296-3_24.
publitseeritud konverentsiettekanne
Petriv, Yulia; Erlenheim, Regina; Tsap, Valentyna; Pappel, Ingrid; Draheim, Dirk
  • Inglise
Electronic Governance and Open Society: Challenges in Eurasia : 6th International Conference, EGOSE 2019, St. Petersburg, Russia, November 13-14, 2019, Proceedings
Chugunov, Andrei; Khodachek, Igor; Misnikov, Yuri; Trutnev, Dmitrii
Cham
1865-0929
978-3-030-39295-6
Communications in Computer and Information Science
1135
2020
320335
Ilmunud
3.1. Artiklid/peatükid lisas loetletud kirjastuste välja antud kogumikes (kaasa arvatud Thomson Reuters Book Citation Index, Thomson Reuters Conference Proceedings Citation Index, Scopus refereeritud kogumikud)

Viited terviktekstile

doi.org/10.1007/978-3-030-39296-3_24

Lisainfo

chatbot; e-services; service design; participation
Conference Proceedings Citation Index- Science (CPCI-S); Scopus