Positive and negative service situations from point of view of Estonian retail customers: a critical incident analysis

Sõstra, Ü.; Vadi, M. (2006). Positive and negative service situations from point of view of Estonian retail customers: a critical incident analysis. Recent Advances in Retailing and Services Science; Budapest, Hungary; 09.-12.07.2006. Budapest, 201.
publitseeritud konverentsiettekanne
Sõstra, Ü.; Vadi, M.
  • Inglise
Recent Advances in Retailing and Services Science; Budapest, Hungary; 09.-12.07.2006
Budapest
2006
201
Ilmunud
5.2. Konverentsiteesid, mis ei kuulu valdkonda 5.1

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